1. Every member of the business shares the responsibility for quality
and quality improvement. Company managers through their own practices
and standards will endeavour to lead by example. They will give complete
commitment and allocate the necessary resources to the quality policies
and programmes that are initiated.
Everyone has the scope to contribute to continuous quality improvement.
Those taking initiatives will generate effective conditions for staff
to participate creatively in the design, implementation and review of
We will compare our own performances with those of competitors and leaders
in other sectors. The benchmark data will be shared with staff in all
relevant sections of the business. Our quality management approach and
its operation will enable the company to obtain and maintain ISO 9000
2. Quality processes and controls will be implemented in a systematic
and planned way across the business and given consistent and thorough
attention. Specialist quality management roles and systems will be clearly
defined and reviewed regularly.
3. To be committed to quality processes and outcomes the focus must be
on "getting it right first time" rather than "inspecting
poor quality out " (when the poor quality has already occurred).
Our aim is to provide total satisfaction to our customers and develop
the best operational relationships with our suppliers - external and internal.
4. The quality of support, interaction and achievement at every point
in our supply chain is highly significant to success. Wherever practicable
we will work in partnership with our suppliers, external and internal,
as a natural adjunct to the quality policy.
5. Information, communication, education and training have leading roles
to play in the implementation of the quality policy. To ensure that everyone
is empowered to contribute, the policy, its practices and programmes will
be disseminated and promoted widely internally and externally using a
range of methods and media.
6. Assistance will be given to support the learning, education and training
needs of staff at all levels so that they possess the competencies and
know-how: technical and social, for their role within the quality policy.
7. Implementation of the quality policy will be a specific and high priority
agenda item for all management meetings and company briefings.